Shipping + Returns
 

SHIPPING - READY TO SHIP ITEMS:

Ready to ship orders will be posted within 3 business days of receiving the order unless stated otherwise.

Personalised ‘ready to ship’ items will be posted within 5 business days of receiving the order and rely on a prompt response from the customer to any queries regarding the personalisation.

SHIPPING - MADE TO ORDER ITEMS:

Made to order items will be sent within the time frame shown on the shop announcement bar at the time of ordering, usually around 2-8 weeks. Rush order options may be available, please see item descriptions for full details.

If you order a 'ready to ship' item with a 'made to order' item, they will be sent together. If you would like your 'ready to ship' item to arrive sooner, please purchase in two separate transactions.

EU & NORWEGIAN CUSTOMERS:

Please purchase through my Etsy shop so that VAT can be applied at the checkout and you should not need to pay a handling fee on import.

I ship to the following countries: UK, Europe (for EU & Norway see above), USA, Canada, Australia, New Zealand, Singapore, Thailand, Malaysia, Japan, Jamaica & Hong Kong.

LOCAL HAND DELIVERY:

Local hand delivery is available for the following postcodes:

B67, B68, B17, B16 9, B32 1 & B32 2.

Hand delivery will result in a much faster delivery. If your order is too large to fit through a letterbox I will contact you via text message to arrange a delivery time.

DELIVERY TIMES:

The following delivery estimates are based on Royal Mail's standard shipping estimates, and do not take into account delays due to mail strikes or customs delays.

UK (including Isle of Man and Channel Islands):

Shipping for all UK orders is free over £30. All orders will be sent via Royal Mail 2nd Class. Orders over £30 and bespoke orders will be sent via Royal Mail Tracked 48. Delivery takes approximately 2-5 working days. An upgrade to 1st Class (1-2 working days) or Tracked 24 is available for a small fee.

EUROPE:

European orders are sent via Royal Mail Standard International and take approximately 1-2 weeks. Orders over £30 are sent tracked.

REST OF WORLD:

Orders to the rest of the world are sent via Royal Mail Standard International and take approximately 1-4 weeks. Orders over £30 are sent tracked.

Orders over 2kg may be sent via a courier.

CUSTOMS / TAXES:

Please note that if you are an international buyer you may incur duties or taxes on import at customs. Any costs relating to this are the responsibility of the customer. It is the customer’s responsibility to know the import laws of their country.

PLASTIC-FREE PACKAGING:

I am working really hard to remove plastic from all of my packaging and this is something I'm very passionate about. The majority of my packaging is now completely plastic-free, with the exception of some bubble-wrap lined mailing envelopes for some orders. Unfortunately as I ordered these in bulk several years ago, I am still working my way through these. As sizes run out they will be replaced with a plastic-free alternative (most sizes already have).

RETURNS:

Please read product descriptions carefully. If for any reason you are not happy with your purchase, please contact me within 14 days of receipt to arrange a return. Items must be returned within 30 days of purchase in their original condition and packaged carefully. Once these have been received a replacement or refund can be made. Please note that you will need to cover the cost of return postage and shipping costs for orders outside of the UK and EU are non-refundable (unless the item was faulty). Due to the unique nature of some of my items a replacement may not always be possible.

Custom and personalised items are non-refundable, unless the item is faulty.